We align to community standards and expectations and ensure taxpayers pay the right amount.įocus on individual, rigid procedures and rules. We set the standards and protect the revenue.Īgreed mutual obligations and protect the revenue. Streamlined self-assessment Based on integrated digital solutions and stronger relationships.Ĭall centres, field services, emerging digital services. Self-assessment Based on true and correct statements.
Globalisation, digital economy, social media, rapidly changing community expectations, digital by design.ĪTO assessment Based on full and complete disclosure.
No personal computers or internet, reliance on TV and print media.Įmergence of personal computers, the internet and mobile devices, and changing community expectations. Reinventing the ATO – Program blueprint | Version 7 MARCH 2015 Evolving the tax and super systems right approach for the right time In response to the changing environment, the blueprint will be regularly updated to ensure we are all working toward providing the right experience.ĪTO Executive Committee: Chris Jordan, Neil Olesen, Frances Cawthra, Geoff Leeper, Sue Sinclair, Andrew Mills and Jacqui Curtis.
It is designed to provide a clear line of sight to what we want to achieve as we reinvent the ATO. This means taking a whole-of-system – and, where appropriate, a whole-of-government approach – working with government, business partners and other agencies. It will be an ongoing and iterative process, encompassing our clients’ and staff’s entire experience. This represents the next phase in the evolution of how we administer the tax and super systems. We are not starting from scratch, but building on the many things we already do well. We will be unwavering in our focus on improving the client experience, and will constantly check to ensure we are providing contemporary service that is conducive to willing participation in the tax and super systems. We are committed to making it become a reality. To achieve our vision of being a contemporary, service oriented organisation, we are transforming how our clients and staff experience the tax and super systems. This blueprint for change reflects what the community wants from the ATO – the kind of experience they want to have when they participate in the tax and super systems. Foreword from the ATO executive ’We want the ATO to be relevant and valuable to the Australian community for the long term – trusted and respected here and internationally and considered a leading organisation by all stakeholders.’ ATO Strategic Intent, 2014 Final design decisions will be influenced by factors including legislative direction and finance. The blueprint for the future tax and super systems is being shaped through ongoing consultation and co-design with the community, stakeholders and ATO staff.